Studio Developer Forums

Cannot preview some music clips such as Ballroom under Love. Even if I attach and preview the card the music cannot be heard. Same problem with many other clips.

Hello DollyV,

We do not see any issues while playing the mentioned music or any other music clips. However, we would request you to send us your browser/ OS details, and the specific page or a specific step where you are facing the problem to studio@123greetings.com enabling us to investigate and assist you further.

I was informed by 2 followers that when they send my ecards the music does not play. When we play the same cards from my page, they play fine, it's only from the emailed links that there is a problem. We tested it twice by having someone send me two different ecards of mine and they wouldn't play for me either. Here is one of the links from my email: http://www.123greetings.com/send/view/0 ... 7049153296
And here is another: http://www.123greetings.com/send/view/0 ... 7747524316

Please help to resolve this problem ASAP!!!

Hello,

We do not see any issues with the mentioned ecards. We would suggest you to check if you have blocked any Javascript / Ad blocks, if blocked, please unblock the same and try again. If still problem persists please write back to us at studio@123greetings.com

Hi Gloria

The music on the two Cards in question Works on my computer.

Jonna

Hello. I am having the same exact problem that DollyV. was having back in July(?). Some of the sound files are working and some are not. I get a Quick Time pop-up for some of them although everything on my computer is up to date. This concerns me because I already have cards live with the attached music that no longer plays. When I preview my cards I can tell which ones will not play music because rather than a music bar there is a tiny little "Quicktime" icon there instead. I have this same problem while using both Firefox AND Chrome and am running a Windows 7 computer system. I have had this same exact problem for several days now. Am I the ONLY one???
Gloria

Hello Gloria,

The quick time icon being displayed suggests that the quick time is either not updated or it has not loaded properly on the page. Kindly update your quick time player from the link below.

If an update for Chrome is needed then please refer the following link
https://support.google.com/chrome/answer/2445742?hl=en

If an update for Firefox is needed then please refer the following link
https://support.mozilla.org/en-US/kb/qu ... -and-video

If the problem still persists, feel free to write to us at studio@123greetings.com.