No audio preview and delete music from ecard query

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No audio preview and delete music from ecard query

Postby Shezcal on Thu Sep 03, 2015 5:49 am

Hi, the audio icon to preview a sound provided by 123 Greetings is no longer working. I've recently upgraded to Windows 10 so not sure if this a windows glitch or a problem on the site. I've checked my audio files and there's no issue playing them.

Also I can see how to change music track from the edit ecard option but can't see an option to remove it.
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Re: No audio preview and delete music from ecard query

Postby universelover on Fri Sep 04, 2015 4:05 pm

Hello Studio Team,

Just want to say, that I am also having trouble with Studio's own music not working.
I use this method of music all the time, sometimes the music works, but for the past few days none of the music is working.
I am still using windows 7.

I am getting viewer's and senders commenting on my cards, that there is no music to be heard.

Please help to get this sorted.

Thanking you in advance!

Take care my friends!

Glyn :(
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Re: No audio preview and delete music from ecard query

Postby Shezcal on Wed Sep 09, 2015 11:29 am

Is anyone on the team aware of this issue? The problem still exists...icons not previewing music.Until it is resolved it is not possible to add music.
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Re: No audio preview and delete music from ecard query

Postby Shezcal on Fri Sep 11, 2015 10:18 am

Hi again. I posted two issues on 3rd September but still no response.
This means that I am unable to add music to my ecards until I am able to hear what music I am adding...suitability for example! So here I am thinking there isn't much point in posting in the forum if if nobody in the team is going to reply to help resolve the issues. Sorry but this is very frustrating.
Shezcal
 
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Re: No audio preview and delete music from ecard query

Postby studio-team on Thu Sep 17, 2015 5:55 am

Dear Sheryl,

We apologize for the delay in response.

Is the problem with music occurring on the card page or on the upload page?

Please email the details to ashton.martin@123greetings-inc.com or studio@123greetings.com so we can look further.
For complete documentation of the Studio, please visit the Studio Wiki at http://studio.123greetings.com/wiki/. Happy uploading!
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Re: No audio preview and delete music from ecard query

Postby Shezcal on Fri Sep 18, 2015 12:18 pm

Hi,
Thanks for your response.

The problem is attaching music during the upload stage. Until recently I have always been able to click on the Icon to preview the music before selecting it (clicking on the radio button). Unfortunately I am no longer able to do this as the music icons are Greyed out. Please refer to screenshot.

In an email from the team it was suggested that I select the music first by clicking on the radio button and then clicking on the icon to preview the music. I've tried this and it doesn't work...the music icons are still Greyed out.....please refer to screenshot

So I am currently unable to add music to my ecards.
Attachments
123 Greetings - music icons Grey.JPG
123 Greetings - music icons Grey.JPG (81.26 KiB) Viewed 1572 times
123 Icon Greyed out.JPG
123 Icon Greyed out.JPG (72.16 KiB) Viewed 1571 times
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